We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return:
- The item must be defective or incorrect (e.g., wrong item sent).
- The item must be in its original condition—unworn, unused, with all tags attached, and in its original packaging.
- Proof of purchase (receipt or order confirmation) is required for all returns.
To start a return, you can contact us at shop@titandigitalmedia.com" href="mailto:shop@titandigitalmedia.com" target="_blank" rel="noopener">shop@titandigitalmedia.com with your original receipt. If the receipt is unavailable, please provide your order number, email address, and contact number.
Once your return request is approved, we will provide you with instructions on how and where to send your item. Please note:
- Returns must be shipped back within 7 days of receiving the approval.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service to ensure the safe return of your item.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned such as custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
We cannot accept returns on sale items or gift cards as well.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded with Team Titan Store's store credit. Please remember it can take some time for your store credits to process and post the refund too.